|Activity:||Applicable Legal grounds:|
|Maintaining and supporting website use
Where you use an online service governed by our provided online Terms and Conditions, we and our permitted third parties will process data in a number of ways that support our website services. For example, this may include the following activities: identity confirmation, any fraud and authentication checks, service delivery, administration of prize draws, competitions, membership offers, surveys and other promotional activities, any applicable payment processes and collections activities, customer support and any ongoing service communications. We may also seek to improve our services, using user experiences to strengthen our internal processes. For example, we let you know when you call us (our customer care numbers are available from our websites) that our calls may be recorded to support training, audit and quality purposes).
|Necessary for contract
Legitimate Interests in running effective website services
Where personal data is required for entering into a contract, we will identify to you where information is mandatory. The consequences of not providing this information may include being unable to proceed with the requested service.
|Managing your requests
We will process data in managing your requests made on or via our websites (e.g. where you request a brochure, sign up to ‘keep me informed’ or add your details into any other website data form or data field). We will also process data in providing and maintaining personalised website experiences.
|Legitimate Interests in running effective website services.|
|Enhancing website experience
Where we pre-fill website data fields to enhance and streamline your online experience.
|Legitimate Interests in enhancing, simplifying and streamlining website experiences.|
|Internal research and development
For internal research, development, analytics, analysis and reporting purposes, e.g. to monitor current vehicle performance, predict trends or performance, develop new functions, products and services, or to evidence compliance with regulatory requirements.
|Legitimate Interests in assessing and improving performance, managing compliance, monitoring trends and developing new products.|
Other marketing activities will happen assessed on the Legitimate Interests ground. e.g. where we tailor marketing communications or send targeted marketing messages via post or social media and other third party platforms; and in providing existing customers with information about similar products and services. In order to improve the services we offer via our websites, we may ask you to participate in research from time to time. It is entirely up to you whether you choose to do so.
We will use profiling and carry out research and analytics activities to inform our marketing strategies, to create a better understanding of our customers and visitors; to support our website advertising, and to better improve the website information, functionality and the services we provide.
Note: Where we collect your personal data with consent, you may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent in Section 7 below for further details. (This right doesn’t effect the lawfulness of processing that was based on that consent before its withdrawal.)
Legitimate Interests for direct marketing purposes
|Records maintenance and general administration
To maintain our records, administer and maintain our websites, support your queries and any other internal operations and administrative purposes (for example, this will include troubleshooting, testing, supporting our audit requirements and in responding to any enquiries you may make, including any data protection rights you raise).
|Legitimate Interests in maintaining appropriate websites, records and service administration|
|Network and information security
To maintain our network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access. And to maintain appropriate server locations (for example, we may work with third parties to support appropriate use of cloud services).
|Legitimate Interests as appropriate for ensuring network and information security|
|Corporate acquisitions and disposals
Any data processed as is necessary in the context of corporate acquisitions or disposals
Management of legal and regulatory requirements
To manage legal and regulatory requests and requirements, meet or defend legal rights or for the prevention/detection of crime, (including where required to assist the Tax Department, law enforcement agencies such as the Police, the Department of Road Transport or any other public authority or criminal investigation body, or for the safeguarding of national security).
|Legitimate business Interests
Legitimate Interests in complying with law and regulation, including responding to regulators
In the event we communicate to you an urgent safety or product recall notices.
4. WHO WE SHARE PERSONAL DATA WITH.
We may share your personal data with:
- Those third parties who need to handle it so we can provide to you the products, services you have signed up to or requested, for example, to provide or offer finance or credit, insurance, to provide marketing and advertising support services and for optimised website services.
- With our network of retailers, authorised repairers and where relevant our importers network (together our “retail network”), so as to be able to fulfil requests for goods, services, etc., and for assessment and training, to be able to enhance the quality of the services you obtain when interacting with our Retail Network.
- Third parties in the event we sell or buy any business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or requests, or in order to enforce these terms or to investigate actual or suspected breaches.
More about Suppliers...
We use a number of service suppliers to support our business and these service providers may have access to our systems and data in order to provide services to us and on your behalf, for example payment processors, information technology such as hosting service providers, marketing and digital advertising support services, customer services and relationship handling, service and system specialists, website analytics support, online store shipping, delivery and support for events and experiences.
More about JLR Group companies, and how they may provide service support ...
As a member of the Tata Group of companies, we can benefit from the large IT infrastructure and expertise that exists within our wider corporate structure. This means that the personal data you provide to us may be accessed by members of our group of companies only as necessary for service and system maintenance and support, aggregate analytics, business continuity, IT and administrative purposes. For example where necessary to support particular website enquiries, or to provide technical support that maintains website functionality.
More about Public bodies, law enforcement and regulators ...
From time to time, the police, other law enforcement agencies and regulators can request personal data, for example for the purposes of preventing or detecting crime, or apprehending or prosecuting offenders.
5. INFORMATION ABOUT INTERNATIONAL DATA TRANSFERS.
The Jaguar Land Rover Serbia websites use servers which are hosted in the EU. However we may share website personal data with suppliers or group companies located outside of the EU where this is necessary for the purposes described above. Where this happens, we apply safeguards to add to the data protections that apply to those data transfers. This includes an assessment of the adequacy of the third country in question, use of European Commission approved model contract terms where appropriate, and assessment of Privacy Shield certification for US located entities where applicable.
More about the adequacy checks JLR puts in place for international data transfers …
Where JLR chooses to share personal data with a third party located outside the EU, the following factors are assessed to support adequate transfer of this data:
- Use of measures like European Commission approved measures to support adequate transfers of personal data. We also have group companies, and use suppliers located in countries that are elsewhere in the world. To manage data protection compliance with these transfers, we will use European Commission approved data transfer mechanisms such as use of model contractual clauses approved by the Commission. We will also assess where applicable where a supplier is able to demonstrate to us they have Binding Corporate Rules. (Binding Corporate Rules is a GDPR – recognised Data Protection mechanism to ensure adequate personal data transfers). We may work with suppliers who are able to demonstrate to us they are Privacy Shield certified.
- To understand the protections required in European Commission approved Model Clauses, a template copy of these is accessible from this location.
- To see a full list of approved Binding Corporate Rules, please click this link.
- A full list of Privacy Shield participants, and their Privacy Shield certification information is available from this website link.
6. HOW LONG WE HOLD PERSONAL DATA FOR.
We’ll keep your personal data for as long as we need it to provide the products and services you’ve signed up to. We may also keep it to comply with our legal obligations, respond to queries and resolve any disputes, to meet our legitimate interests and to enforce our rights.
The criteria we use to determine storage periods include the following: Information we have told you about storage periods on our website or in website terms and conditions. We will also use criteria such as applicable contractual provisions that are in force, legal statutory limitation periods, applicable regulatory requirements and industry standards.
7. YOUR DATA PROTECTION RIGHTS.
You have rights in connection with your personal data, including: to withdraw consent where you have given it, to be informed and have access to your personal data, to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal data to another organisation.
We try to ensure that we deliver the best levels of customer service. if you do need or want to get in touch with us for any reason regarding your data protection rights, please get in touch using either of the email addresses below, and add into the subject header that it relates to your data protection rights. These Customer Relationship email addresses are the appropriate contact details for our Data Protection Officer where queries are data protection related:
If you are not happy and have a data protection related complaint, please contact us direct at this email address: email@example.com. If you are not satisfied, you also have the right to complain to the Office of the Commissioner for Personal Data Protection.
More about my data subject rights ...
- If you have given us consent to process your personal data, including for electronic marketing communications, you have the right to withdraw that consent at any time. Just use the unsubscribe options presented, for example, these are present in the email marketing communications sent by us.
- You can ask for access to the personal data we hold about you, object to the processing, request that we correct any mistakes, restrict or stop processing or delete it. If you do ask us to delete or stop processing it, we will not always be required to do so. If this is the case, we will explain why.
- In certain circumstances you can ask us to provide you with your personal data in a usable electronic format and transmit it to a third party (right to data portability). This right only applies in certain circumstances. Where it does not apply, we will explain why.
More about how I can get in touch with the Office of the Commissioner for Personal Data Protection …
The Office of the Commissioner for Personal Data Protection (the Commissioner) is the supervisory authority that regulates personal data in the Republic of Serbia. You can get in touch with the
8. LINKS TO OTHER WEBSITES
9. KEEPING YOUR INFORMATION SECURE
We require all of our services providers to have appropriate measures in place to maintain the security of your information.
Where we have given you (or where you have chosen) a password that enables you to access any personalised area in a JLR website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet; any transmission is at your own risk. Your information will be kept in a secure environment protected by a combination of physical and technical measures such as encryption technologies or authentication systems to prevent any loss, misuse, alteration, disclosure, destruction, theft or unauthorised access.
Jaguar Land Rover is responsible for the processing any personal data you provide to us through these websites:
|Cookie Name||Cookie Purpose|
|JLR_cookies||Hides cookie banner once it has been closed.|
|JLR_IgniteBar||So the Ignite bar knows if the items have changed from the previous page. So it can animate out any new items.|
|psyma_participation||Stores users preference in participation of the Psyma research survey|
Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.
|Cookie Name||Cookie Purpose|
|__cfduid||Enables Site, Improve web analytics and site monitoring.|
|dc||Utilised in enabling A/B testing within the website|
|matchgoogle||Regulates synchronisation of user identification and exchange of user data between various ad services.|
|mc||Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted advertising.|
|siteimproveses||Enables SiteImprove web analytics and site monitoring.|
|visitorID||Utilised in enabling A/B testing within the website|
|SCOGID||Utilised in Real User Monitoring|
|id, u2, lidid||These cookies are placed for Media and advertising tracking. This information enables us to make our marketing activity more relevant.|
|wfivefivec||These cookies are placed for Media and advertising tracking by DataXU. This information enables us to make our marketing activity more relevant.|
|SCOSID||Utilised in Real User Monitoring|
|ActivityInfo2, IDE, OT2, OT_6695, MC||These cookies are placed for Media and advertising tracking. This information enables us to make our marketing activity more relevant.|
|_atuvc, _atuvs, bt, um, uit, uid, loc, dt, bt2, di2||These cookies are used in recording user sharing and social activity and to help publishers know approximately where people sharing information are located.|
|psyma_participation||Stores users preference in participation of the Psyma research survey.|
|Media Innovation Group Appnexus||These various online ad tracking cookies help us show you online adverts relevant to you. They track the adverts you have seen, those you have clicked on, and the pages you have visited on our site afterwards.|
|51300000|JDX-UK_login, 51300000|JDX-UK_reset, CoreID6, TestSess3||Enables web analytics tracking through IBM Digital Analytics|
|x_axis_main||These cookies are placed for Media and advertising tracking through Xasis. This information enables us to make our marketing activity more relevant.|
|ABTasty, ABTastySession||Utilised in enabling A/B testing within the website|
|nmstat||Enables SiteImprove web analytics and site monitoring.|
|cmTPSet||Enables web analytics tracking through IBM Digital Analytics|
|_ceg.s, _ceg.u||Enables web analytics tracking through CrazyEgg|
|_dc_gtm_UA-51944696-1||Enables web analytics tracking through Google Tag Manager|
|_ga, _gid||Enables web analytics tracking through Google Analytics|
|s3optout||Used to store the opt-outs from sophus3 services|
|TCSess||Enables web analytics tracking through sophus3|
|_pk_uid||Enables web analytics tracking through sophus3|
|_s3_ref.*||Enables web analytics tracking through sophus3|
|_s3_cvar.*||Enables web analytics tracking through sophus3|
|_s3_id.*||Enables web analytics tracking through sophus3|
|_s3_ses.*||Enables web analytics tracking through sophus3|
Managing Cookies - Disabling, Enabling & Deleting Cookies
You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Guideline instructions on how to check cookies are enabled follow below:
How to set and customise your cookie settings for the browser you are using
How to manage cookies in Internet Explorer:
Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.
How to manage cookies in Microsoft Edge
Cookie settings in Microsoft Edge can be found by clicking the More option and then the Settings icon.
How to manage cookies in Firefox
Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.
How to manage cookies in Chrome
Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.
How to manage cookies in Opera
You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.
How to manage cookies in Safari
Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.
To manage cookies on your mobile phone
Please consult your manual or handbook.
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found
'Select' any cookie file
Hit the 'Delete' button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.
You have some choices over whether or not this information is accessible from your device. For example, location data, depending on the nature of your device, may be configurable to turn on or off. Most mobile devices provide users with the ability to disable location services. Often, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.